In the fifth webinar of the series, we’ll be joined by leading industry experts who will be sharing their insights and solutions for customer service excellence in order to restart public transport

Context:
The public transport sector is striving to recover from the impact of COVID-19 on service and ridership. Operators and authorities are implementing different strategies to bring back lost ridership, and at the same time, ensuring safe travel conditions for riders. Public transport operators are planning different marketing campaigns to build rider confidence.

Organisations are also piloting many tools, using AI, big data and complex algorithms to provide customer experience and service.

These include: loyalty programs, customer service robots, chat bots, real-time passenger information and seamless payment options

This webinar will focus on some of the solutions created by leading industry experts to achieve service excellence and customer experience

Our Guest Presenters: